A little over a year ago I was excited to receive my new tado smart thermostat. When it dropped on the doorstep I couldn’t wait to get it installed and it was actually up and running in less than half an hour before I had to go to work. The instructions provided were tailored to my setup based on the boiler and existing thermostat and were easy to follow, although an “expert” mode would have been nice as I’m familiar with central heating wiring to start with. The included extras were a big plus though, including everythin one might need for the installation.
Configuration of schedules isn’t as simple as I had imagined it would be. Having to add new sections which tweaked the sections either side of them, which made the process quite tedeous. The only real positive was the fact you only need to spend the time once when first setting up the tado.
Location based control using the family’s phones worked suprisingly well and was pretty accurate. Not having to worry about turning the heating off before leaving the house was very convenient and having the house warm when we returned improves the whole coming home in the dark after work depression. It also worked well for when the kids return from school before me and the wife, not having to worry about teaching the kids how the heating system works was great.
The thermostat itself is pretty vanilla looking which I suppose makes its integration into your room decor pretty pain free. Unfortunately though, the thermostat isn’t particularly user friendly or responsive. I seemed to find myself standing in front of the thermostat far longer than I used to with the old thermostat, just to turn the temperature up a degree or two.
Unfortunately the experience continued to decline from there. Tado promised apple HomeKit integration “soon” which was one of the selling points for me personally. There was also talk of an Apple Watch app too, which could have been excused if HomeKit integration was available. After a year of “2nd quarter” then “third quarter” and so on as a release date though I pretty much gave up on HomeKit integration. Then I received an email claiming it would be available within a month and to contact support to arrange a replacement tado bridge to enable it. Then the release was delayed again. Then again. I wish I was exaggerating. It’s even more insulting that they have managed to release radiator valves in the same time frame.
Then came the fabled savings touted on tado’s website. According to their website a house the same age and same size as mine should see over €1,000 saving. I knew this was far fetched, but I wasn’t prepared to see the actual savings I made on gas over the period of 12months. £33. Again, I wish I was exaggerating but unfortunately not. This means my tado cost me £110 in the first year. Nothing like what was implied on tado’s website.
Last week I received an email from tado reminding me that my next annual subscription was due, which is upwards of £100. After contacting tado to voice my concerns and receiving no reply other than automated “we’re sorry it’s taking so long” messages I was fed up with tado’s customer service. I then emailed them again to tell them to cancel my subscription and send a box to return my tado. I’m yet to receive a response three weeks later.
While I like the idea of smart thermostats and understand the concept of energy efficiency using technology, tado isn’t a product I would endorse. Don’t get me wrong, it has worked reliably since the day I got it, but the lies, broken promises and lack of customer service to back their technology leaves me disappointed at best. Since central heating is imperative to the comfort and health of my family, tado is now back in it’s box waiting to be collected and there is a nest on my wall in it’s place. At the end of the day, the nest was only £30 more to buy outright than the next annual tado subscription, so it was a no brainier really. Plus it looks way cooler. And it’s easier to use. And the schedule is far superior.