Nest Cam Outdoor – My experiences

So a couple of months ago some bastard keyed my car. My initial knee jerk reaction was to buy a CCTV camera to watch over it in case it happened again, so I knew who’s knees to break. So the search began, but I wanted something fast.

I looked at a couple of offerings but I wanted something easy and quick to install, and preferably without too many cables to run around the house. I settled in the Nest Cam Outdoor, after owning their thermostat for a year and being very pleased with its performance and functionality.

When the camera arrived it was very well packaged with the usual plethora of mounting hardware. The kit comes with long enough cables for most installations and all the required fixing hardware, including cable clips, which was nice.

The mounting system for the camera uses strong magnets to hold it in place. While this is a novel idea, in practice a well-aimed football will knock the camera off the wall and render it useless. Points lost there unfortunately.

The cable attached to the nest has a ruggedized USB connector on it that’s approximately 18mm diameter. All well and good until you need to run it through a wall. I know this camera is meant for American homes which I presume mostly have outdoor power outlets, but that’s an uncommon facility in the UK. Drilling an 18mm+ hole in a double skinned brick wall is no simple task. More points lost there.

Once installed the camera is easy to set up using the Nest iOS or Android apps. Scan the bar code on the app and away you go. Don’t forget you’ll need a constant internet connection for the camera to work though.

The video quality of the camera even in daylight is shit considering it is allegedly 1080p. While the camera sensor probably is 1080p, the camera compressed the nuts off the video to upload it to Google’s cloud platform, losing most of the quality. I honestly can’t even read the number plate of my car from the video, and the car is parked maybe 15 feet from the camera, if that. Image quality is even worse at night.

Remember Google’s server I just mentioned? They only allow the camera to store 3 hours of footage, unless you buy a Nest Aware subscription to store up to 10 days, or 30 days, whichever tickles your fancy. This isn’t particularly well communicated by Nest either, to the point that when my “Free Trial” expired, I didn’t even get a notification to say “Hey, your camera has just deleted all video over three hours old! Best break the credit card out!” Thinking about this logically, if somebody broke into my car between 1am and 3am, I wouldn’t have any footage of it at all. What’s the point?

In conclusion, don’t buy this camera. It’s effectively a glorified, very expensive, video doorbell without a subscription, which wouldn’t be as bad if the cost of the camera wasn’t so fucking much to start with. Even then, you can’t make out facial features unless the camera is installed at a level where the magnets make it easy to sabotage. Again, what’s the point?

Honestly. Don’t waste your money. This device has the potential to be awesome, but is used as a cash cow by Nest instead.

tado – An Honest 1 Year Review.

A little over a year ago I was excited to receive my new tado smart thermostat. When it dropped on the doorstep I couldn’t wait to get it installed and it was actually up and running in less than half an hour before I had to go to work. The instructions provided were tailored to my setup based on the boiler and existing thermostat and were easy to follow, although an “expert” mode would have been nice as I’m familiar with central heating wiring to start with. The included extras were a big plus though, including everythin one might need for the installation. 

Configuration of schedules isn’t as simple as I had imagined it would be. Having to add new sections which tweaked the sections either side of them, which made the process quite tedeous. The only real positive was the fact you only need to spend the time once when first setting up the tado. 

Location based control using the family’s phones worked suprisingly well and was pretty accurate. Not having to worry about turning the heating off before leaving the house was very convenient and having the house warm when we returned improves the whole coming home in the dark after work depression. It also worked well for when the kids return from school before me and the wife, not having to worry about teaching the kids how the heating system works was great.

The thermostat itself is pretty vanilla looking which I suppose makes its integration into your room decor pretty pain free. Unfortunately though, the thermostat isn’t particularly user friendly or responsive. I seemed to find myself standing in front of the thermostat far longer than I used to with the old thermostat, just to turn the temperature up a degree or two. 

Unfortunately the experience continued to decline from there. Tado promised apple HomeKit integration “soon” which was one of the selling points for me personally. There was also talk of an Apple Watch app too, which could have been excused if HomeKit integration was available. After a year of “2nd quarter” then “third quarter” and so on as a release date though I pretty much gave up on HomeKit integration. Then I received an email claiming it would be available within a month and to contact support to arrange a replacement tado bridge to enable it. Then the release was delayed again. Then again. I wish I was exaggerating. It’s even more insulting that they have managed to release radiator valves in the same time frame.

Then came the fabled savings touted on tado’s website. According to their website a house the same age and same size as mine should see over €1,000 saving. I knew this was far fetched, but I wasn’t prepared to see the actual savings I made on gas over the period of 12months. £33. Again, I wish I was exaggerating but unfortunately not. This means my tado cost me £110 in the first year. Nothing like what was implied on tado’s website. 

Last week I received an email from tado reminding me that my next annual subscription was due, which is upwards of £100. After contacting tado to voice my concerns and receiving no reply other than automated “we’re sorry it’s taking so long” messages I was fed up with tado’s customer service. I then emailed them again to tell them to cancel my subscription and send a box to return my tado. I’m yet to receive a response three weeks later. 

While I like the idea of smart thermostats and understand the concept of energy efficiency using technology, tado isn’t a product I would endorse. Don’t get me wrong, it has worked reliably since the day I got it, but the lies, broken promises and lack of customer service to back their technology leaves me disappointed at best. Since central heating is imperative to the comfort and health of my family, tado is now back in it’s box waiting to be collected and there is a nest on my wall in it’s place. At the end of the day, the nest was only £30 more to buy outright than the next annual tado subscription, so it was a no brainier really. Plus it looks way cooler. And it’s easier to use. And the schedule is far superior.